Terms and Conditions

Sign-in and registration are done with your mobile number and a one-time code. Your mobile number is your identifier on the website, in our stores and in the customer club.

The user is responsible for the accuracy of the name, address and contact number entered, and orders are shipped on the basis of this information.

Prices are in Toman, and the price of each item at the time the order is placed is the one that applies. Stock levels and prices are read from the store's system.

If an item becomes unavailable after the order is placed, or its price was displayed incorrectly because of an obvious system error, we will contact you before shipping, and if the order is cancelled the amount paid will be refunded in full.

Online payment is made through the Beh Pardakht Mellat bank gateway, and your card details are not stored on the website.

Customer club credit and saffron can also be used at checkout.

Orders are shipped across Iran, and in-store pickup is also available. The shipping method, cost and estimated time are shown on the checkout page before payment.

Please check the condition of the package on delivery. If it is damaged, notify support before accepting it or, at the latest, on the same day.

An item that arrives damaged, defective or different from what was ordered will be exchanged at the store's expense or refunded. Simply notify support within 7 days of delivery, with a photo of the item.

Because our products are foodstuffs, an item whose packaging has been opened is accepted back only if it is defective. Withdrawal from the purchase of an intact, unopened item within 7 working days of delivery is accepted under the Electronic Commerce Act, and the cost of returning it is borne by the buyer.

The refundable amount is returned to the buyer's account or customer club credit within at most 7 working days of receiving and inspecting the item.

With every purchase, a percentage of the amount is added to your account as club saffron, which can be used on later purchases online and in our stores. The percentage, its current value and the period in which it can be used are announced on the customer club page and may change.

Customer club credit is read from the store's accounting system and cannot be converted to cash.

How your information is stored and used is described on the Privacy Policy page.

To follow up on an order, make a complaint or ask a question, call ⁦0513 22222 88⁩ or ⁦0915 5000 207⁩ (Every day 8:00 to 22:00, Fridays 9:00 to 21:00).